Introduction to Tap to Pay
Any Ziina Professional account can use Tap to Pay. The 'Tap to Pay' feature on Ziina enables users to accept in-person, contactless payments through their supported devices. If you are currently using a personal Ziina account, you can sign up for a Ziina Professional account using your existing phone number and Emirates ID. The feature is ideal for businesses of all sizes looking for a simple and secure way to accept card payments in person.
Step-by-Step Activation for 'Tap to Pay'
To activate the 'Tap to Pay' feature on your device, follow these steps:
Open the Ziina app and tap on ‘New order.’
Select the contactless payment icon (look for the 'Tap to Pay' symbol).
Follow the on-screen instructions to enable the feature on your device.
Once activated, start accepting payments by asking customers to tap their card, phone, or smartwatch on your device.
You'll see a confirmation screen when the payment is completed successfully.
Team Usage and Hardware Requirements
If your business account has multiple team members, they can use 'Tap to Pay' on different devices. Here’s what’s required:
Individual Accounts: Each team member must create and verify their Ziina account using their Emirates ID.
Device Requirements: Ensure all devices:
Support NFC capabilities.
Meet hardware security standards.
Are free from vulnerabilities.
Admin Controls: The admin account can manage and control access for team members.- Simultaneous Use of Accounts: Personal and Professional accounts can operate simultaneously on the same device, provided the user logs in with the correct credentials for each account.
FAQs: Troubleshooting and Common Questions
Why can't I use 'Tap to Pay' on my personal account? 'Tap to Pay' requires a registered Professional account. If you currently hold a personal account, register for a Professional account to enable this feature. Do I need a special phone to use Tap to Pay? You only need an NFC-enabled mobile device and the Ziina app. This feature works on iPhone and most Android devices. Are there extra hardware requirements? No additional hardware is needed; your phone’s NFC capabilities are sufficient. Is logging out of my personal account necessary to set this up? No, you can operate both personal and professional accounts simultaneously, but you must have a Professional account to use Tap to Pay. Additional Notes:
Ensure your device software is up to date to prevent compatibility issues.
If you face difficulties during activation, double-check your account registration or contact Ziina support for assistance.